Frequently Asked Questions

Welcome to the D&L Vinyl & Laser FAQ page. Here you will find answers to common questions about orders, shipping, sizing, and custom products.

If you do not see your question here, feel free to contact us and we will be happy to help.

How long does it take to process an order?

Most items are made to order. Our typical processing time is 2–5 business days, unless otherwise stated on the product page.

How long does shipping take?

Once your order ships, most U.S. deliveries arrive within 2–7 business days depending on the carrier.

You will receive a tracking number by email once your order ships.

Do you ship internationally?

Some international orders may be produced and shipped through a trusted third-party fulfillment partner depending on the product and destination.

International shipping times may range from 7–21 business days. Customs duties or import taxes may apply depending on the destination country.

Do you offer custom designs?

Yes. We enjoy helping customers create custom shirts, gifts, and specialty items.

If you have an idea or request, feel free to reach out and we will do our best to bring it to life.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 7 days of delivery and include photos of the item and packaging so we can help resolve the issue.

Can I return an item?

Because many of our items are made to order, returns are generally not accepted unless the item arrives damaged or there is a production error.

How do I choose the right size?

Sizing charts are available on product pages when possible. We recommend reviewing them carefully before placing your order.

Because items are printed to order, we generally cannot replace items ordered in the wrong size.

Can I cancel my order?

Orders can only be canceled before production begins. Please contact us as soon as possible if you need to make changes.

How can I contact you?

If you have questions about an order, product, or custom request, please reach out through our website contact form.

We appreciate your support and thank you for choosing a small family business.